Consumers have the right to withdraw from the contract within 14 days without giving any reason.

WITHDRAWAL PERIOD:
The withdrawal period is 14 days from the day you, or a third party named by you (who is not the carrier), have taken possession of the goods.

HOW TO EXERCISE YOUR RIGHT OF WITHDRAWAL:

You have two options for exercising your right of withdrawal: either by sending us an email or by requesting a return in your Quipster customer account.

1. Withdrawal by Email:

Send an email to: contact@quipster.eu with the following information:

• Full name used when placing the order
• Postal address used when placing the order
• Subject: "Withdrawal Order No. [Order Number]"

You may use the withdrawal form provided under section 13, but it is not mandatory.

The return must be sent to the following address:
Quipster
Getreidegasse 23
5020 Salzburg
Austria

Return your package to us. Please request proof of posting from your postal service and keep it as a reference.

2. Withdrawal via Your Customer Account:

Log in to your Quipster customer account by clicking the profile icon in the top menu and proceed as follows:

• Enter your email address in the field and click 'Continue'.
• Open the email we sent you and copy the six-digit verification code.
• Return to the online shop and enter the verification code.
• Click on the order you want to return.
• If your order includes multiple items, select the ones you want to return.
• Choose a reason for the return and optionally add a note.
• Click 'Request Return'.

Once your return request is approved, pack your items carefully.

The return must be sent to:
Quipster
Getreidegasse 23
5020 Salzburg
Austria

Return your package to us. Please request proof of posting from your postal service and keep it as a reference.

CONSEQUENCES OF WITHDRAWAL:
In the event of withdrawal, we will refund all payments (including delivery costs, except any extra charges for express shipping) within 14 days of receiving your notice of withdrawal. The refund will be made using the same payment method you used for the original transaction.

Returned goods must be sent back within 14 days of the withdrawal notice. You bear the direct cost of return shipping. Socks and boxer shorts may only be returned in their original packaging. All other items must retain their original tags and labels. We reserve the right to refuse returns of worn or damaged items; in such cases, the goods will be returned to you.

SAMPLE WITHDRAWAL FORM

You may withdraw from the contract using the following (optional) template:

To:
Quipster
Getreidegasse 23
5020 Salzburg
Austria
contact@quipster.eu

I hereby withdraw from the contract concluded for the purchase of the following goods:

Ordered on: [Date]
Received on: [Date]
Name of consumer: [Full name used when ordering]
Address of consumer: [Full address used when ordering]
Date: [Date of withdrawal]