Terms & Conditions

1. Can I return my order and exchange or refund?

You may repeal your contract of purchase within 14 calendar days without having to state reasons. We promise to refund any undamaged items that you are not completely happy with within 14 days of receipt. Payment will be credited to your original method of payment and you will be notified by e-mail when your refund has been processed. We reserve the right to withhold the reimbursement until we have received the returned items. Any returns after 14 days will not be refunded and may be returned to you. The customer is responsible for paying postage. We are not obliged to issue refunds for any damaged products. Refunds will be issued to the full value of the product (excluding postage). 

To administer your right to cancel your order, you have to inform us by sending us an explicit declaration stating that you are repealing your contract of purchase (e.g. by sending us a letter, fax or an e-mail).

Who pays for the return?

Unless you’re returning a product because of an error on our part, all returns need to be paid for by you.

Who pays for an exchange?

You're not happy with the size you ordered? No problem, send it back to us! Returns need to be paid by you, we will cover the shipping costs for the exchange order.

2. Can I cancel my order?

Quipster aims to ship all orders within 1-2 business days from receiving the order, therefore no changes can be made after you have placed your order. All cancellation requests will be reviewed as soon as possible, and if the order has not been submitted to our warehouse then we will process your cancellation if possible. 

All emails regarding cancellations must be titled ‘Cancel Order’ in the Subject field of the E-mail. Please include your full name and order number in the body of the email.

Cancellations not titled in this manner will not be refunded.

3. Can I change my address?

As we process and ship all orders as soon as possible, we do not accept any address changes after your order has been placed. All address change requests will be reviewed as soon as possible, and if the order has not been submitted to our warehouse then we will process your cancellation if possible. 

All emails regarding change of address must be titled ‘Change of Address’ in the Subject field of the E-mail. Please include your full name, order number and corrected shipping address in the body of the email, and we will do our very best to update your details for you before your order shipped. Address change emails not titled in this manner will not be processed.

If your order is returned to us or lost due to incomplete or incorrect address information, your order will not be refunded. If you wish a new delivery, it needs to be paid for by you.

4. Can I add/remove product or change the shipping method?

Once the order has been submitted we cannot amend the type of shipping or change / add products to your order.

5. What if my order is held by local customs?

If your order is held in customs, it is the responsibility of the buyer/customer to contact their local customs and organise for their order to clear customs. Quipster is not liable to contact customs officials, or refund any orders which are refused by local customs and returned to Quipster. Quipster provides all necessary documents to clear customs with each order. 

6. Postage/Shipping

If your parcel is marked as ‘delivered’ by the local postal service, yet you do not physically have your parcel it is up to the customer, not Quipster to contact the local postal service to follow up the problem. If the local postal service and the customer do not resolve the discrepancy, Quipster is not liable to refund or resend your order, but we will work with you to resolve the situation.

7. Jurisdiction

In business dealings with merchants and with legal persons under public law, the place of jurisdiction for all disputes concerning these terms and conditions and under their validity closed individual contracts is Salzburg.

8. Change of Terms & Conditions

We are entitled to intervene these terms and conditions as far as possible in the contractual relationships with the customers.

9. Severability Clause

Should individual terms of this Agreement be ineffective or lose their effectiveness due to later circumstances or should a loophole emerge in this Agreement, the legal effectiveness of the other provisions is not affected. The invalid contractual provision shall be replaced or the loophole filled by an appropriate provision which comes as close as possible to what the parties to the Agreement would have wanted, had they considered the point.